SLA - Service Level Agreement
As a contract customer with PostNord, we’ll happily enter into a Service Level Agreement (SLA) with you.
Service Level Agreements are measured and reviewed at scheduled improvement meetings, which ideally are held every six months or every quarter.
Where non-conformances are identified, corrective measures are implemented in PostNord and/or within the customer’s (your) organization. Non-conformances and corrective measures are followed up using concrete action plans.
The SLAs are accessible via My Page.