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Compensation

What to do in the event of damage or shortfall? Here we have collated the FAQs we get concerning damaged goods and discrepancies in the number of parcels received.

Damage discovered on delivery

Are you wondering what you should do if you discover that a shipment you have received is damaged? Here’s the answer.

Damage discovered on delivery

Damage discovered after delivery

Are you wondering what you should do if you discover damage to your shipment after the driver has left? Here's the answer.

Damage discovered after delivery

Shortfall in items

Are you wondering what you should do if there is a shortfall of items upon delivery? Here’s the answer.

Shortfall in items

How to submit a compensation claim

Usually, it is the sender who submits a compensation claim to us. Below you can read a description of how this is done.

How to submit a compensation claim