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sending / prices and terms

Prices and Terms

When you buy the services from us it may be important for you to know the terms and prices that apply. Here you will find all our terms of service, price lists and product specifications, so you can quickly find the information you are looking for.

Price List

Download our full price list.

Terms and Product Specifications

In the User Guide you will find an overview of our total logistics offer, as well as specifications and transport terms.

Fixed surcharges

Here you will find an overview of our fixed surcharges.

Fuel Surcharge

Based on fluctuation in fuel prices, a variable fuel surcharge is added. This will vary depending on movements in fuel and energy prices, thus adjustments are made monthly.

Currency Surcharge

The currency surcharge applies to import and export for thermo transport.

Road and Rail Surcharge

A road and rail surcharge for public taxes including road toll fees is charged to phase in the authorities' introduction of new road and rail charges.

Your invoice

On the Customer Portal you can view and retrieve copies of your invoices. There you can also download copies of your invoices in Excel format.

Questions regarding your invoice?

Here we list the most frequest questions we receive about invoices:

Contact our invoicing department

Digital inquiry on the Customer Portal (requires login)
Phone: 987 09 300

Remember to state your invoice number and any shipment number connected to your enquiry. Complaints regarding invoices must be submitted at the latest ten days after the invoice date.