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Questions about an invoice?

We answer all your questions.

Copy of invoice

On MyPage you can view and retrieve copies of your invoices: MyPage/Invoice summary.
Here you can also download copies of your invoices in Excel format.

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Invoice FAQs

How has carriage been calculated for my shipment?

Why do I have to pay a surcharge?

What do 'IST' and the other three-letter codes on my invoice mean?

What is an energy surcharge?

Contact the invoicing department

Remember to state your invoice number and any shipment number connected to your enquiry. Complaints regarding invoices must be submitted at the latest ten days after the invoice date.