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Product conditions

The following product conditions apply for our PostNord MyPack Go parcel service.

Dimensions and weight

Maximum length of the parcel is 120 cm.
Maximum length + circumference is 240 cm.
Maximum weight of the parcel is 20 kg.

We would ask you to check that the actual weight of the parcel is within the parcel format you have chosen (either 0–10 kg or 10-20 kg). If the parcel weighs more than stated upon arrival at our terminal, it will be stopped and delayed. A surcharge will also be payable.


In the event of damage or loss, PostNord will pay compensation of up to NOK 10,000.

Read more about damage and compensation