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Product specifications for parcels

Here is a complete product specification list for all our parcel services.

  1. ​Parcel to pick-up point: PostNord MyPack Collect
  2. Parcel​​ delivered home: PostNord MyPack Home
  3. Parcel to mailbox: PostNord MyPack Home Small
  4. Parcel to business in Norway: DPD Standard
  5. Import parcel from Europe: DPD Collection Request
  6. Parcel to business in Europe: DPD Export

​PostNord MyPack Collect

​Send in Norway

Type of goods

All types of goods except

  • living animals
  • hazardous goods
  • refrigerated and freezer goods
  • hot goods
  • household goods
  • alcohol and tobacco products
  • precious metals (gold/silver)

Product requirements

  • Sender must be business
  • Sender pays freight
  • Must have valid contract
  • One item is standard
  • Marked with own bar code label
  • EDI transferred consignment information

Geography

Norway

Transport times

See Timetable

Weight/Dimensions/Volume

  • Max. actual weight: 35 kg per item
  • Max. length: 240 cm
  • Max. length + circumference: 360 cm
  • If the product conditions are exceeded, the consignment is regarded as special goods.

Volume calculations

1m3 = 200 kg (1:5)

Liability/Limitation of liability

PostNord’s liability when carrying shipments is regulated by the Norwegian Road Forwarding Agreement Act. PostNord compensation liability for inland forwarding is, according to the terms of the Norwegian Road Forwarding Agreement Act, currently limited to XDR 17 per kg of the gross weight of lost goods.

Supplementary services/info

COD:
If the customer are paying when the item is collected, there is a maximum sum of NOK 25 000,-.

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Send in the Nordic region

Type of goods

All types of goods except

  • living animals
  • hazardous goods
  • refrigerated and freezer goods
  • hot goods
  • household goods
  • alcohol and tobacco products
  • precious metals (gold/silver)

Otherwise in accordance with the specific country’ s import regulations.

Product requirements

  • Sender must be business
  • Sender pays freight
  • Must have valid contract
  • One item is standard
  • Marked with own bar code label
  • EDI transferred consignment information
  • Must comply with EU regulations and requirements for import

Geography

In accordance with delivery network in the country being exported to.

Transport times

See Timetable

Weight/Dimensions/Volume

  • Max. actual weight: 20 kg
  • Max. length: 150 cm
  • Max. length + circumference: 300 cm

Volume calculations

1m3 = 200 kg (1:5)

Liability/Limitation of liability

PostNord’s liability when carrying shipments is regulated by the Norwegian Road Forwarding Agreement Act. PostNord's compensation liability is currently limited to XDR 8.33 per kg of the gross weight of lost goods.

Supplementary services/info

COD:
If the customer are paying when the item is collected, there is a maximum sum of EUR 2 500,-

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​PostNord MyPack Home

​Send in Norway

Type of goods

All types of goods except

  • living animals
  • hazardous goods
  • refrigerated and freezer goods
  • hot goods
  • household goods

Product requirements

  • Sender must be business
  • Sender pays freight
  • Must have valid contract
  • Marked with own bar code label
  • EDI transferred consignment information

Geography

All of Norway. Delivery to recipient agreed in accordance with delivery schedules.

Transport times

In accordance with timetable. There are separate timetables for evening deliveries, as well as separate timetable for delivery of home delivery with additional services.

Weight/Dimensions/Volume

  • Max. actual weight per consignment: 1000kg.
  • Max. 90 kg per item when ordering supplementary services such as delivery to appointed location, unpacking and return of waste to recycling.
  • Max. height: 200 cm
  • Max. size: EUR pallet or other load- bearer as agreed.
  • Consignment delivered outside recipient’s home address (at street level) with receipt for delivery received. As a supplementary service, PostNord Logistics can deliver where the recipient wants the delivery to be placed. The recipient is responsible for removing any obstacles in advance and that there is access all the way to the stated location.
  • If the product conditions are exceeded, the consignment will be regarded as special freight.

Volume calculations

1m3 = 286 kg (1:3,5)

Supplementary services/info

Delivery at stated location
Unpacking and return of packaging
Return of electrical equipment/waste.

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​PostNord MyPack Home Small

Type of goods

All types of goods except

  • living animals
  • hazardous goods
  • refrigerated and freezer goods
  • hot goods
  • high value goods

Product requirements

  • Sender must be business
  • Sender pays freight
  • Must have valid contract
  • Marked with own bar code label
  • Suitable total load carrier for all items
  • EDI transferred consignment information på load carrier, where correct product code is specified
  • Proper weight (g) must be provided
  • One item is standard
  • Suitable packaging for parcel sorter

Geography

All of Norway. In areas where we do not have household coverage, your customer gets a message when the package can be collected from the nearest store (PostNord MyPack Collect).

Transport times

See Timetable

Weight/Dimensions/Volume

  • Max. actual weight: 2 kg
  • Min. actual weight: 50 g
  • Max. dimensions: 35x25x12 cm
  • Min. dimensions: 20x11x1 cm

Liability/Limitation of liability

PostNord MyPack Home Small is without compensation.

Supplementary services/info

None

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DPD Standard

Type of goods

All types of goods except

  • living animals
  • hazardous goods
  • refrigerated and freezer goods
  • hot goods
  • household goods
  • alcohol and tobacco products
  • precious metals (gold/silver)

Product requirements

  • Sender must be business
  • Sender pays freight
  • Must have valid contract
  • One item is standard
  • Marked with own bar code label

Geography

All of Norway

Transport times

See Timetable

Weight/Dimensions/Volume

  • Max. freight calculation weight: weight: 35 kg
  • Max. length + circumference: 360 cm
  • No side longer than 175 cm

Volume calculations

1m3 = 286 kg (1:3,5)

Supplementary services/info

Additional cost for shipments to postal codes outside core areas:
DPD postal codes outside core areas (Norwegian)

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DPD Collection Request

Type of goods

All types of goods except

  • living animals
  • hazardous goods
  • refrigerated and freezer goods
  • hot goods
  • household goods
  • alcohol and tobacco products

Product requirements

  • Sender must be business
  • Agreement must be in place
  • Recipient pays freight
  • Recipient must have customs credit.
  • User name and password to My Page on postnord.no
  • PostNord gets customs clearance
  • When product value increases € 999, the sender must issue an EAD document attached to the commercial invoice

Geography

Europe with some exceptions, see price list for detailed list.

Transport times

2-5 days

Weight/Dimensions/Volume

  • Max actual weight: 31,5 kg
  • Max length + circumference: 300 cm
  • No side over 175 cm

Volume calculations

Actual weight

Supplementary services/info

None

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DPD Export

Type of goods

All types of goods except

  • living animals
  • hazardous goods
  • refrigerated and freezer goods
  • hot goods
  • household goods
  • alcohol and tobacco products
  • precious metals (gold/silver)

Otherwise in accordance with the specific country’s import regulations.

Product requirements

  • Sender must be business
  • Sender pays freight
  • Must have valid contract.
  • Not combined with supplementary services.
  • Customs clearance at EU outer border.
  • One item is standard
  • Marked with own bar code label
  • EDI transferred consignment information
  • Must comply with EU regulations and requirements for import

Geography

Nordic region/Europe

Transport times

See Timetable

Weight/Dimensions/Volume

  • Max actual weight: 31,5 kg
  • Max length + circumference: 300 cm
  • No side over 175 cm

Volume calculations

Actual weight

Supplementary services/info

None

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