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SLA - Service Level Agreement


As a contract customer with PostNord, we’ll happily enter into a Service Level Agreement (SLA) with you.

Service Level Agreements are measured and reviewed at scheduled improvement meetings, which ideally are held every six months or every quarter.

Where non-conformances are identified, corrective measures are implemented in PostNord and/or within the customer’s (your) organization. Non-conformances and corrective measures are followed up using concrete action plans.

The SLAs are accessible via My P​age.

Please contact our sales department

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Please contact our sales department