Questions regarding your invoice?
Here we list the most frequest questions we receive about invoices:
- How has carriage been calculated for my shipment?
- Why do I have to pay a surcharge?
- What do 'IST' and the other 3-letter codes on my invoice mean?
- What is an fuel surcharge?
Contact our invoicing department
Digital inquiry on the Customer Portal (requires login)
Phone: 987 09 300
Remember to state your invoice number and any shipment number connected to your enquiry. Complaints regarding invoices must be submitted at the latest ten days after the invoice date.