Shortfall in Items Received?
Are you wondering what you should do if there is a shortfall of items upon delivery? Here's the answer.
If reporting your shortfall does not result in your goods being located, contact the sender. From this point on, the sender will take over communication with us.
If you do not receive your goods within 30 days from the date we accepted them for carriage, they may be deemed lost. The sender may then submit a compensation claim for the lost goods to PostNord.