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PostNord Home
With PostNord Home, you can send parcels weighing up to 35 kg, which are collected from you and delivered directly to the customer’s door.What is PostNord Home
Home is a service for businesses that want to send parcels weighing up to 35 kg within the Nordics and up to 31.5 kg within Europe, with delivery to the recipient's door.
Delivery in Norway, Sweden and Finland
PostNord Home are delivered either to the recipient's mailbox or at the door, without the need for personal contact.
I personal delivery, signature or ID verification is required, these can be ordered as additional services.
The recipient is notified of the delivery day when we receive the parcel and receives a more detailed time estimate when the parcel is on its way.
In the PostNord app, the recipient can follow the parcel's journey from start to finish, as well as change delivery to a pickup point or a parcel locker.
If home delivery is ordered in areas where PostNord does not offer home delivery, the shipment will be converted to Service Point and delivered at the nearest sevice pointl.
Delivery to Denmark and Europe
For delivery outside Sweden, Home usually offers a predefined delivery time window, but in this case, recipients have to be home to sign for their parcels. In most countries, it is possible to change the suggested date, choose delivery without a POD, or select delivery to a service point or parcel locker instead. Notifications and parcel tracking are available in all countries.
How do I use this service?
Send via the Customer Portal
Through the Customer Portal, you can create shipping labels, book pickups, and manage your shipments. You can also generate reports for better control and follow-up.
It is also possible to book shipments via a transport administration system (TA) or through an integration with our APIs. For more information, see Partners and integrations.
Additional Services
Limited Quantity Dangerous Goods
In some cases, you can send dangerous goods in limited quantities. Read more about what is classified as dangerous goods here.
Book a Pickup
Pickups can be booked via the Business Portal, a transport administration system (TA), or through an integration with our APIs.
Return to Sender
Parcels that cannot be delivered to the recipient are returned directly to the sender instead of being delivered to a service point.
Signature Required
Used when you, as the sender, want the parcel to be handed over to a person at the address, who must sign to confirm receipt.
ID Check
The parcel is handed over upon presentation of valid identification by the recipient at the delivery address. The parcel can also be collected using a pickup code obtained by verifying their identity with BankID in the PostNord app.
Print Label
With Print Label, you do not need to print a shipping label in order to have goods returned. The recipient receives a code that they present at a service point, where a shipping label is printed and attached to the parcel.
Goods Insurance
Take out goods insurance to protect yourself against unforeseen events. Read more about goods insurance here.
Split Shipment
Enables multiple parcels for different recipients to be consolidated and customs cleared as a single shipment. This is used to send large quantities of parcels across the customs threshold into Norway with simplified customs clearance.
No Parcel Locker
Used if you do not want the recipient to be able to change the delivery to a parcel locker. When this additional service is selected, this option is no longer available to the recipient.
Personal Delivery
The parcel is handed directly to a person at the delivery address. No signature is required. The recipient can change the delivery in the PostNord app to have the parcel delivered contact-free.
Temperature Control (8–25°C)
A temperature-controlled transport service with a temperature range of +8 to +25°C. The service includes an ID check and recipient signature and requires a special agreement with PostNord.
Specifications
Price
See our shipping prices and terms and conditions.
Dimensions and weight
Length: minimum 1.5 cm, maximum 175 cm
Width: minimum 1.0 cm
Height: minimum 1.5 cm
Length + circumference: maximum 300 cm
Weight within the Nordic countries: maximum 35 kg
Weight outside the Nordic countries: maximum 31.5 kg
Additional charge for special handling
An additional special-handling fee will apply to parcels that cannot be sorted mechanically. This applies to parcels that are longer than 120 cm, wider than 60 cm, or cannot be processed mechanically due to their shape, insufficient packaging, or similar reasons.
Special requirements for exports to Sweden/Germany
Sweden: From 1 January 2024, the additional service “Heavy” is required for handling parcels weighing between 20–35 kg. The change applies to all parcels and products and does not apply to goods on their own load carrier. The sender must mark the parcel with “Heavy” on at least three sides. If the sender has not selected “Heavy” but we weigh the parcel and find that it weighs between 20–35 kg, an additional fee will apply.
Germany: From 1 January 2025, German legislation requires the weight to be specified for parcels weighing more than 10 kg when transported to Germany. This applies both in the Transport EDI and on the shipping documentation. The requirement was introduced to ensure the proper handling and labelling of heavy shipments.
We always recommend specifying the weight of parcels to Germany in the EDI and on the shipping label, regardless of the weight. If the required labelling is missing, the parcel will be labelled in Hamburg, which will result in a one-day delay.