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Collection Request Collection Request
Parcel service for businesses

Collection Request

Collection Request processes all parcel returns within one week. Shipments are easy to book online.

Become a customer

Benefits with Collection Request

  • Fast – We collect parcels from anywhere in Europe and deliver them to you within one week
  • Convenient – You only need one service for importing parcels and for returns, and there is no need to contact transportation companies in other countries
  • Trackable – You can track your package throughout its journey on the Track and Trace service
for importing parcels and receiving returns from other European countries

Do you import parcels and receive returns from European countries? If so, our Collection Request service is perfect for you.

Collection Request is an additional service for DPD parcels. It is used when you or a third party needs to receive returns.

How to send a Collection Request


Book transport

Book a shipment online. Let us know that you are making a Collection Request.


Pack the goods

You only need to pack the goods and attach the clearance documents to the outside of the package.


We collect

We will collect the parcel from the sender, and our driver will bring the waybill. If you place an order before 3 p.m., the parcel will be collected from the sender on the following working day


We deliver

We will deliver the parcel within 3-7 working days.

Dimensions and weight

Max. weight31.5 kg
Max. length1.75 m
Max. length + circumference300 cm
The length + circumference measurements is calculated as followsLongest side of the parcel + (2 x height in cm) + (2 x width in cm)

Would you like to know more about Collection Request?

If you fill in the contact form, we will contact you for more information.