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PostNord Service Point
You can use the PostNord Service Point to send parcels to delivery locations throughout the Nordic region. We pick them up from your address and transport them to a delivery location.What is PostNord Service Point?
PostNord Service Point is a service for businesses that want to send parcels weighing up to 35 kg within the Nordics and up to 31.5 kg within Europe, with delivery to the recipient's chosen Service Point.
Delivery
With PostNord Service Point, parcels are delivered to the recipient's chosen service point in Norway, the Nordics and other countries in Europe.
The recipient is notified of the delivery day when we receive the parcel and receives a more precise delivery estimate once the parcel is on its way.
In the PostNord app, the recipient can follow the parcel's journey from start to finish and, if needed, extend the pickup period at the service point.
Parcels that are not collected within the specified pickup period are returned to the sender's stated address. Read more about the pickup periode here.
How do I use this service?
Send via the Customer Portal
Through the Customer Portal, you can create shipping labels, book pickups, and manage your shipments. You can also generate reports for better control and follow-up.
It is also possible to book shipments via a transport administration system (TA) or through an integration with our APIs. For more information, see Partners and integrations.
Additional Services
Limited Quantity Dangerous Goods
In some cases, you can send dangerous goods in limited quantities. Read more about what is classified as dangerous goods here.
Book a Pickup
Pickups can be booked via the Business Portal, a transport administration system (TA), or through an integration with our APIs.
ID Check
The parcel is handed over upon presentation of valid identification by the recipient at the service point.
Signature Guarantee
The recipient must sign to confirm receipt of the parcel at the service point.
Goods Insurance
Take out goods insurance to protect yourself against unforeseen events. Read more about goods insurance here.
No Parcel Locker
Used if you do not want the recipient to be able to change the delivery to a parcel locker. When this additional service is selected, this option is no longer available to the recipient.
Temperature Control (8–25°C)
A temperature-controlled transport service with a temperature range of +8 to +25°C. The service includes an ID check and recipient signature and requires a special agreement with PostNord.
Specifications
Price
See our shipping prices and terms and conditions.
Dimensions and weight
Length: maximum 2,4 m
Length + circumference: maximum 3,6 m
Weight: maximum 35 kg
Dimensions and weight - rest of the Nordics
Length: minimum 150 mm, maximum 1,5 m
Width: minimum 100 mm
Height: minimum 15 mm
Length + circumference: maximum 3 m
Weight: maximum 20 kg
Dimensions and weight - rest of Europe
Length: minimum 140 mm, maximum 1 m
Width: minimum 90 mm
Height: minimum 15 mm
Length + circumference: maximum 2,5 m
Weight: maximum 20 kg
Additional charge for special handling
An additional special-handling fee will apply to parcels that cannot be sorted mechanically. This applies to parcels that are longer than 120 cm, wider than 60 cm, or cannot be processed mechanically due to their shape, insufficient packaging, or similar reasons.
Special requirements for exports to Sweden/Germany
Sweden: From 1 January 2024, the additional service “Heavy” is required for handling parcels weighing between 20–35 kg. The change applies to all parcels and products and does not apply to goods on their own load carrier. The sender must mark the parcel with “Heavy” on at least three sides. If the sender has not selected “Heavy” but we weigh the parcel and find that it weighs between 20–35 kg, an additional fee will apply.
Germany: From 1 January 2025, German legislation requires the weight to be specified for parcels weighing more than 10 kg when transported to Germany. This applies both in the Transport EDI and on the shipping documentation. The requirement was introduced to ensure the proper handling and labelling of heavy shipments.
We always recommend specifying the weight of parcels to Germany in the EDI and on the shipping label, regardless of the weight. If the required labelling is missing, the parcel will be labelled in Hamburg, which will result in a one-day delay.