Other supplements and provisions
Giro shipment is offered as a supplementary service to Groupage.
Groupage/single item up to and including 35 kg
Groupage/multi item + Single item over 35 kg + Single item Pallet
Class 1.1, 1.2, 1.5: 100% supplement to freight charge.
Other classes: 25% supplement to freight charge.
20% supplement to freight charge.
PostNord offers transport insurance of goods through our insurance partners.
Contact our claims department on telephone 09300 for more information.
If PostNord must contact the sender or consignee in order to deliver the shipment, a notification charge will be claimed from the freight payer. There is no charge for shipments to private individuals.
Sender’s information about weight and volume
It is always the sender’s obligation to provide correct information about the shipment’s weight and volume. If the actual weight and volume is missing or incorrect, a charge will be made for each shipment.
If we are unable to pick up or deliver at the agreed time, there will be a charge for the wasted trip. See user guide under delivery/collection.
For shipments without EDI (manual registration), there is a registration charge per shipment.
Freight that must be paid by the sender
Freight on shipments to plant, building sites, boats, private consignees without daytime business address etc. is charged to the sender. The same applies if field 28 of the dispatch note is not checked or there is a similar error in the EDI message.
Missing EDI transfer
A charge will be made for shipments where the EDI information is not received according to agreement.
For goods that cannot be delivered or collected within 3 days (not including Saturdays, Sundays and public holidays) after notification that the goods have arrived, there will be a warehousing charge. The warehousing charge is calculated from day 4 onwards.
Use of special equipment or assistant for collection and delivery to customer
If the goods or the collection/delivery conditions are of such a nature that special equipment or an assistant must be used, a supplement for the time taken will be invoiced. Minimum supplement 1 hour. Further information may be obtained from the department that will perform the job.
Incorrect address given by sender
Use of invalid location number If an invalid location number is given as the place of delivery on the sending or package, a charge per shipment will be made to cover the extra costs for PostNord. Postcodes for mail box addresses, postcodes for post office and for large customers that have their own postcode (such as government ministries) are not valid location numbers. Valid location numbers can be found by searching by postcode/town. We recommend stating the correct goods addresses in letters, invoices and orders in addition to the postal and street address.
Incorrect shipment – relabelling
If a shipment must be relabelled, an additional charge per shipment will be made. Any warehousing charges and new freight charges will be in addition. Goods where delivery is refused will be returned to sender after 14 days at the sender’s expense and risk.
If the barcode is illegible or incomplete, PostNord will produce a new barcode. There will be a charge for this.
There is a supplement per customer number for pick-ups with a total freight calculation weight of less than 100 kg.
The sender must inform if he is booking partload (domestic or export) or parcels/Groupage. Partload will (normally) be collected by a partload truck for direct transport. If the sender sends a partload using a collection truck for parcels/Groupage without an agreement for this in individual cases, the goods will be calculated for freight as Groupage. Minimum freight calculation weight for partload is 2,500 kg. PostNord offers both regular and booked collection.
Regular collection of DPD and Groupage
Customers who have an agreement for a regular collection must advice the local PostNord department the day before if there is nothing for collection. A charge will be made in the event of a wasted trip. The charge is payable by the party who ordered the collection. PostNord reserves the right to charge for waiting time if the goods are not ready at the agreed time.
Booked collection of DPD and Groupage
A booked collection means that the collection is booked on every single occasion. Collections are booked via www.postnord.no or by telephoning our customer centre on 09300. PostNord normally requires bookings to be made before 09.00 for collection the same day. If it is possible for us to do so, collections booked before 11.00 will be made. After this time, collections can only be made if there is available capacity. There is a supplementary charge for collections booked after 11.00. A charge will be made in the event of a wasted trip.
Collections may be booked via customer service, on the web, via EDI or with the local partload office. Collections must be booked no later than 15.00 the day before loading. Customers who have regular or booked collections must cancel the transport no later than 10.00 the same day as the goods were to be collected unless otherwise agreed. If PostNord arrives for collection and it has not been cancelled, the full freight charge will be debited. The supplement is payable
by the party that booked the collection. PostNord reserves the right to charge for waiting time if the goods are not ready at the agreed time.
We reserve the right to adjust our prices for freight, charges and supplementary services without further notice. We will however advise of the changes that have been made if this is possible.
Return of empty packaging, Groupage
Empty packaging and other loading accessories that are returned to the original supplier of the goods will be charged at the normal freight price - 50%. Normal dimension and weight provisions apply.
Note on the transport document/EDI message: “Return of empty packaging, arrived with shipment number (xxx) via PostNord”.
If an incorrect or repeat shipment number is used, a charge will be calculated per shipment with incorrect shipment number. A new shipment number will be generated by PostNord.
Partload - general provisions
- Conveyance is done with the means of transport that PostNord finds to be suitable for the purpose.
- If direct collection/delivery by the conveying vehicle is not technically possible for traffic reasons and reloading onto a vehicle with backlift is required, we reserve the right to charge for the additional costs. There is a supplement for vehicles with backlifts.
- PostNord may check the weight and volume and reserves the right to adjust the price accordingly.
- Time for loading and unloading (including waiting time) is calculated as maximum 1 hour for each. Time taken beyond this will be charged per commenced hour.
- We reserve the right to make changes in costs that are outside our control, such as diesel prices, electricity prices, environmental duties, road tolls and public taxes (see the point Price changes).
Delivery to customer at special times
Deliveries are normally made during the period 08.00 to 16.00 with certain local exceptions. Delivery to private recipients, see separate point. Deliveries before or after these times or between specified times must be agreed with the delivery terminal office. There is normally an agreed supplement for such defined-time deliveries.
Delivery supplement DPD business to business
There is a supplement per parcel for DPD B2B deliveries outside core areas.
Core areas, delivery outside core areas DPD
Exchange of EUR pallets
There are two different schemes for the exchange of EUR pallets.
Exchange Approved EUR pallets are exchanged (returned to sender) provided:
- that the exchange is documented with a numbered pallet receipt. No other documentation is accepted.
- that the sender is charged part of the costs of exchange.
There is a charge per exchanged pallet for the service.
The exchanges are invoiced on an ongoing basis based on pallet receipts. Settlement of pallet debts occurs when the pallets are returned unless the parties agree otherwise.
EUR pallets that are secured to the load with straps, plastic or similar and that are clearly marked “Not exchange pallet” on a red label are not exchanged. The pallet then becomes a matter between the sender and the recipient of the goods. The sender of the goods may not invoice the recipient for pallets unless they pallets are secured and labelled as described above. The label used is common to all major transporters and can be bought from our terminals. Refer to the separate folder that describes the scheme.