PostNord Parcel Locker
With PostNord Parcel Locker, the recipient gets an easier, faster and safer delivery of small packages.What is PostNord Parcel Locker?
PostNord Parcel Locker is the solution for businesses that want to offer their customers an accessible and flexible delivery option for parcels weighing up to 10 kg within the Nordics.
With more than 4,000 parcel lockers in Norway, it is easy for recipients to find a pickup location close to their home, workplace or other places they visit in their everyday lives. The parcel lockers are strategically located in residential areas and at natural transport hubs with high foot traffic.
Delivery
PostNord Parcel Locker can be used for shipments to Norway, Sweden, Denmark and Finland.
Parcels are delivered to the selected parcel locker. The recipient receives a pickup notification with instructions when the parcel has arrived and is ready for collection. To collect a parcel from a parcel locker, the recipient uses the PostNord Norway app, with a unique ID to open the locker.
In the PostNord app, the recipient can follow the parcel's journey from start to finish and, if needed, extend the pickup period.
If the parcel locker has no available capacity, or if the parcel does not meet the product specifications, the parcel will be delivered to the nearest staffes service point.
Parcels will be returned if they are not collected within the pickup period specified in the PostNord app. Parcels will be returned to the stated address. Read more about the pickup period here.
Parcel lockers are not available for temperature-controlled goods, multi-parcel shipments, deliveries requiring a signature, or cash-on-delivery shipments.
Availability
Parcel lockers are primarily located outdoors, allowing customers to collect their parcels whenever it suits them, 24 hours a day. If a parcel locker is located indoors, the same opening hours apply as for the building or area where it is located.
How do I use this service?
Send via the Customer Portal
Through the Customer Portal, you can create shipping labels, book pickups, and manage your shipments. You can also generate reports for better control and follow-up.
It is also possible to book shipments via a transport administration system (TA) or through an integration with our APIs. For more information, see Partners and integrations.
Additional Services
Limited Quantity Dangerous Goods
In some cases, you can send dangerous goods in limited quantities. Read more about what is classified as dangerous goods here.
Book a Pickup
Pickups can be booked via the Business Portal, a transport administration system (TA), or through an integration with our APIs.
ID Check
The recipient must verify their identity using BankID in the PostNord app in order to collect the parcel.
Goods Insurance
Take out goods insurance to protect yourself against unforeseen events. Read more about goods insurance here.
Split Shipment
Enables multiple parcels for different recipients to be consolidated and customs cleared as a single shipment. This is used to send large quantities of parcels across the customs threshold into Norway with simplified customs clearance.
Specifications
Price
See our shipping prices and terms and conditions.
Dimensions and weight
Length: minimum 15 cm, maximum 60 cm
Width: minimum 10 cm, maximum 42 cm
Height: minimum 1.5 cm, maximum 49 cm
Weight: maximum 10 kg
Contents
Goods that are sensitive to outdoor temperatures are recommended to be sent to a staffed service point (PostNord Servie Point).
Additional charge for special handling
An additional special-handling fee will apply to parcels that cannot be sorted mechanically. This applies to parcels that are longer than 120 cm, wider than 60 cm, or cannot be processed mechanically due to their shape, insufficient packaging, or similar reasons.
Special requirements for exports to Sweden/Germany
Sweden: From 1 January 2024, the additional service “Heavy” is required for handling parcels weighing between 20–35 kg. The change applies to all parcels and products and does not apply to goods on their own load carrier. The sender must mark the parcel with “Heavy” on at least three sides. If the sender has not selected “Heavy” but we weigh the parcel and find that it weighs between 20–35 kg, an additional fee will apply.
Germany: From 1 January 2025, German legislation requires the weight to be specified for parcels weighing more than 10 kg when transported to Germany. This applies both in the Transport EDI and on the shipping documentation. The requirement was introduced to ensure the proper handling and labelling of heavy shipments.
We always recommend specifying the weight of parcels to Germany in the EDI and on the shipping label, regardless of the weight. If the required labelling is missing, the parcel will be labelled in Hamburg, which will result in a one-day delay.