Holistic e-commerce solutions – from purchase to deliveryDeliveries are playing an increasingly important role in the consumer experience when purchases are made online. How you deliver is at least as important as what you deliver. The consumers of today are knowledgeable, aware of their options and want great freedom and choice.
Your customers want to have control over their purchases themselves and know when, where and how their delivery will take place. They also want to easily be able make changes to the delivery and know how much the purchase will cost.
The delivery should therefore be considered to be an integral part of the product, and to match the shopping experience. This always involves finding the right balance between speed, precision and cost. PostNord focuses on developing the consumer journey before the purchase, after the purchase and after delivery, helping you create loyalty that gives rise to further purchases and recommendations.
We know how you need to interact with today's e-consumers, on their terms. Would you like to know more about our e-commerce solutions? Contact us
What we offer in e-commerce
E-commerce before the purchase
When shopping online the experience is becoming increasingly important, and delivery plays a more considerable role in your customers' shopping experience. A crucial part in the purchase being completed could be whether or not the delivery options are simple and clear. Already prior to the purchase, the customer wants to know when, how and where the delivery will be made, who is responsible for it and, of course, what it will cost.
E-commerce during purchase
Consumers want deliveries to fit into their everyday lives. We help you make it easier for your customers, by providing solutions that give them more options regarding deliveries.
E-commerce after delivery
To create a shopping experience that impresses right through the entire process, it is important to make it easy for customers to return goods: If it is easy to return unwanted products, there is a good chance that customers will subsequently make further purchases.
Manage returns and exchanges
Returns and exchanges are a natural part of all retail operations. That is why it is important to have the most convenient solution possible. It is also a good opportunity to follow up with customers and build customer loyalty.
Flexible delivery for your customers
Consumers want freedom of choice. Making choices should be easy and there should be multiple options. We help you make it easier for your customers by providing solutions that give more options when purchasing and arranging deliveries.
Popular tools and services for e-commerce
You can use the MyPack Collect service to send parcels to delivery locations throughout the Nordic region. We pick them up from your address and transport them to a delivery location.
With MyPack Home, you can send parcels weighing up to 35 kg, which are collected from you and delivered directly to the customer’s door.
Collect In-store allows your customers to pick up items from your store without you having to make big investments.
PostNord Return Drop Off
We have a simple and secure way for customers to return items to you.
MyPack Home Small
Send low value parcels weighing up to 2 kg, with delivery to the recipient’s mailbox or door mat.
Delivery Checkout is a widget for your online store that makes it easy for customers to choose how the item they buy is to be delivered.
Our portal with APIs offers you a cost-effective way to package and use information from our systems, in your company's systems, apps, or online store.
6 tips for a seamless buying experience
Customized logistics are the key to successful e-commerce. Our guide helps you succeed.